What is Business Process Management Really?
Business Process Management (BPM) is about identifying and eliminating process pain.
Unfortunately, we’ve all been there – in a painful process. We’ve all had our internal voice screaming at us: there has to be a better way! Many organizations know they have a pain in their processes, worse they don’t know where to start to fix it.
At its core Business Process Management removes pain in processes
Tackling a painful process is similar to diagnosing back pain. Back pain is tricky; it’s hard to know what’s causing it exactly. Is it a muscle, disc or something (God forbid) more serious? Do you need to see a chiropractor, a physician or just take a muscle relaxant? Typically a chiropractor will use techniques to straighten your back; a physician may order tests like an x-ray and prescribe pain relievers. All of these techniques are in an effort to get you back on your feet and mobile again.
Similarly in business, you want to improve mobility, efficiency, enhance agility and be more profitable but where do you begin? This is where Business Process Management techniques help to uncover the “unknown unknowns” and diagnose the root cause of the pain and then follow up with actions to rid your organization of the pain for good.
Pain that BPM solves / avoids
- Loss of customers to competitor's– citing bad process as the reason;
- Information Technology not performing to expectations;
- Knowledge walking out the door / employee turnover;
- Failure to meet compliance requirements, major audit issues;
- Lawsuits, safety incidents and PR crisis.
to read more about how BPM can benefit your business.